When lighting your soy Phospho candle for the first time, it is best to allow the candle to burn until the wax has melted all the way to the sides of the jar. This will help to ensure consistent burns in the future and will avoid any tunnelling of the wax. The recommended maximum burn time of Phospho candles is 4 hours for all candles and 1-2 hours for all tealights. Wicks should be trimmed prior to relighting each time – this can be done by simply pinching off any blackened wick to allow the fresh wood to be lit underneath. For added safety, ensure the flame is completely extinguished after each use.

Never leave a lit candle unattended. Always keep out of the reach of pets and children. Place the candle on a stable, heat-resistant surface and avoid exposure to drafts and away from clothing, books, curtains or anything flammable. Candle vessels may become hot when candles are lit; to ensure safety, never move a lit candle and avoid burning candle all the way to the bottom of the jar. Place burning candles at least 3 inches apart and always refer to the safety sticker on the bottom of each candle for further information.

Always store your Phospho candle in a cool, dry place and away from direct sunlight.

Phospho uses natural wooden wicks in our candles and 100% cotton wicks in our tealights. The wooden wicks allow for a longer burn and often have a soft crackling sound when lit, reminiscent of a classic log fire. There is no carbon build-up and less debris, ensuring to be a cleaner burn.

It is important that when you first light your candle, you allow it to burn until the wax is completely melted to the edge of the vessel. This will prevent tunnelling and allow the wick to breathe. If tunnels occur, occasionally the wick can become drowned in wax and will then put itself out. If this occurs, scrape some wax out from around the wick. Remove ashed wick and tilt candle to the side to light, ensuring that fresh wick is lit. Wooden wicks can be tricky and can occasionally need a couple of attempts to light. Because they are natural, there can be knots in the wood or slight imperfections that we can not see. If you are still unhappy with the burn, please send a picture to info@phosphocandleco.com.au and we will try to help you out.

Phospho candles uses premium 100% natural soy wax, specifically formulated for candles. It is biodegradable and vegan friendly. It is not tested on any animals and is manufactured meeting FDA standards. Phospho soy wax is non-toxic and burns clean with less soot and less smoke than normal candles. This environmentally friendly wax is also easily cleaned in hot soapy water.

YES! Recycle, refill, reuse. Phospho has a refill/recycle program. Our candle jars are made of glass or ceramic and may potentially weaken after prolonged used and therefore jars will be assessed for imperfections prior to being refilled. We absolutely encourage you to recycle or reuse your Phospho vessel for other purposes. To remove any residual wax, wash with warm soapy water – never pot wax down the drain as it will solidify and clog the sink. Our jars are perfect to store everyday items including plants, flowers, make up brushes, etc.

Soy wax is sensitive to temperature changes and can occasionally release excess oil. To remove the oil, use a paper towel to gently wipe it clean. The natural wax may also begin to crystalise appearing whiter on top. Phospho candles are all hand poured and while every effort is taken to ensure consistency, each candle is unique and some imperfections may appear in appearance. These are not faults within the candle, simply a characteristic of natural wax and evidence of the use of natural wax. These will not affect the candle in any way and the burn time will remain unaffected.

Standard shipping in Australia is charged at a flat rate of $4.95 with all orders above $75 receiving free postage. We use Sendle to courier your items. We aim to ship all products within 1-3 days of receiving an order and recommend allowing 5 working days for final delivery. You should receive an email with tracking information so that you can follow the journey of your parcel. Phospho Candle Co. has free delivery within the Sutherland Shire and surrounds. Delivery should take between 1-3 days once the order is ready.

Unfortunately, we are not shipping internationally at this stage. If you are interested in a Phospho candle internationally please get in touch.

If you are not 100% happy with your order and are looking to return or exchange your order, please consult our delivery and returns page for more information. We are here to help! To initiate a return or exchange please get in contact with us or email info@phosphocandleco.com.au. Unfortunately, we will not offer a refund for a change of mind.

We certainly do! If Phospho Candle co. would be a good match for your business, we would love to hear from you. For more information, please get in touch with us!